{"id":651,"date":"2020-12-08T05:28:20","date_gmt":"2020-12-08T05:28:20","guid":{"rendered":"https:\/\/loftocean.com\/doc\/?p=651"},"modified":"2021-03-22T03:47:18","modified_gmt":"2021-03-22T03:47:18","slug":"how-to-open-a-new-support-ticket","status":"publish","type":"post","link":"https:\/\/loftocean.com\/doc\/blog\/use-support-system\/how-to-open-a-new-support-ticket\/","title":{"rendered":"How to open a new support ticket"},"content":{"rendered":"\n
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Step 1: Log In<\/strong><\/h3>\n\n\n\n

Please visit our support system:
https:\/\/support.loftocean.com\/<\/a>. <\/p>\n\n\n\n

Envato Login<\/strong>:<\/p>\n\n\n\n

You can use the green button “Envato Login”<\/strong> to log in to our support system directly.<\/p>\n<\/div>\n\n\n\n

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Or, register an account and log in:<\/strong><\/p>\n\n\n\n

If you have registered with email address and password, you can choose to log in with your Email Address<\/strong> and Password<\/strong>. (If you do not<\/strong> want to log in with your Envato account, and you have not registered, please create an account<\/a> first.)<\/p>\n<\/div>\n\n\n\n

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Step 2:<\/strong><\/h3>\n\n\n\n

Click the “Create Ticket<\/strong>” button. <\/p>\n<\/div>\n\n\n\n

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Step 3:<\/strong><\/h3>\n\n\n\n

You will be redirected to the “Envato Purchase<\/strong>” tab. <\/p>\n\n\n\n

Please select the product<\/strong> and click “Next”<\/strong> to enter details of your questions.<\/p>\n\n\n\n

If you cannot find any product here, please add the purchase code first. How to find your purchase code?<\/a><\/p>\n<\/div>\n\n\n\n

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Step 4:<\/strong><\/h3>\n\n\n\n

Please fill in the ticket form:<\/p>\n\n\n\n

  1. The ticket subject<\/strong>: In a few words, tell us what your enquiry is about.<\/li>
  2. A detailed description<\/strong>: Please enter the details of your request.<\/li>
  3. Upload attachment:<\/strong> Screenshots can help the support team better understand your questions.<\/li>
  4. Click “Next<\/strong>” to continue.<\/li><\/ol>\n\n\n\n

    Please do not<\/strong> ask multiple different questions in one ticket. One question per ticket, please. Let’s concentrate on solving each problem together! \ud83d\ude42<\/p>\n<\/div>\n\n\n\n

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    Step 5:<\/strong> <\/h3>\n\n\n\n

    Please provide the URL of your website<\/strong>, or the URL of the page where the problem occurs<\/strong>. So that the support team can check the page directly to get more clues.<\/p>\n\n\n\n

    Then click the “Create Ticket<\/strong>” button.<\/p>\n<\/div>\n\n\n\n

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    Step 6:<\/strong><\/h3>\n\n\n\n

    A new ticket will be created. You can:<\/p>\n\n\n\n