{"id":803,"date":"2022-12-04T08:15:51","date_gmt":"2022-12-04T08:15:51","guid":{"rendered":"https:\/\/loftocean.com\/doc\/patiotime\/?post_type=ptkb&#038;p=803"},"modified":"2022-12-04T08:16:22","modified_gmt":"2022-12-04T08:16:22","slug":"before-asking-questions","status":"publish","type":"ptkb","link":"https:\/\/loftocean.com\/doc\/patiotime\/ptkb\/before-asking-questions\/","title":{"rendered":"Before Asking Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"803\" class=\"elementor elementor-803\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e728982 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e728982\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8766c81\" data-id=\"8766c81\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc82335 elementor-widget elementor-widget-text-editor\" data-id=\"bc82335\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To speed along the support request, please check by following the guide below:<\/p><ol><li>Make sure your site is running the latest version of WordPress.<\/li><li>Make sure that the PatioTime theme and the required plugin\u00a0<strong>&#8220;PatioTime Core&#8221;<\/strong>\u00a0have been updated to the latest version. Some known issues may have been fixed in an update.<\/li><li>Update to the latest version of other plugins on your website.<\/li><li>Check our\u00a0<a href=\"https:\/\/loftocean.com\/doc\/patiotime\" rel=\"nofollow\">Online Documentation<\/a>\u00a0first.<\/li><li>Disable any other plugins and then check if it fix the issue.<\/li><li>If you still cannot find a solution, please open a support ticket at\u00a0<a href=\"https:\/\/www.loftocean.com\/help-center\/\">Loft.Ocean Help Center<\/a>.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"menu_order":0,"template":"","ptkb_category":[16],"class_list":["post-803","ptkb","type-ptkb","status-publish","hentry","ptkb_category-support"],"_links":{"self":[{"href":"https:\/\/loftocean.com\/doc\/patiotime\/wp-json\/wp\/v2\/ptkb\/803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loftocean.com\/doc\/patiotime\/wp-json\/wp\/v2\/ptkb"}],"about":[{"href":"https:\/\/loftocean.com\/doc\/patiotime\/wp-json\/wp\/v2\/types\/ptkb"}],"version-history":[{"count":2,"href":"https:\/\/loftocean.com\/doc\/patiotime\/wp-json\/wp\/v2\/ptkb\/803\/revisions"}],"predecessor-version":[{"id":805,"href":"https:\/\/loftocean.com\/doc\/patiotime\/wp-json\/wp\/v2\/ptkb\/803\/revisions\/805"}],"wp:attachment":[{"href":"https:\/\/loftocean.com\/doc\/patiotime\/wp-json\/wp\/v2\/media?parent=803"}],"wp:term":[{"taxonomy":"ptkb_category","embeddable":true,"href":"https:\/\/loftocean.com\/doc\/patiotime\/wp-json\/wp\/v2\/ptkb_category?post=803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}