When you purchasing products from Envato Market, a supported item includes item support for 6 months from the purchase date. During those 6 months, we (as the author of the theme) are available to provide the item support services.
You may like to read more details about What is Item Support?.
We can help with:
- Answering questions about how to use the theme
- Answering technical questions about the theme (and included third party assets)
- Help with defects in the theme or included third party assets
- Theme updates to ensure ongoing compatibility and to resolve security vulnerabilities
We cannot help with:
- Item customization
- Installation of the item
- Issues about your web hosting, server environment, or software installed on your machine
- Questions related to third party assets
- Questions related to the basic use of WordPress
Please check ThemeForest Item Support Policy for more details.
Please kindly note: The terms and conditions are set out by Envato exclusively, and every author must follow the rules. These rules are the same for every author and every buyer and we cannot change them selectively. Thank you for understanding.