{"id":820,"date":"2023-10-09T04:59:18","date_gmt":"2023-10-09T04:59:18","guid":{"rendered":"https:\/\/loftocean.com\/doc\/loftloader\/?page_id=820"},"modified":"2023-10-09T05:01:03","modified_gmt":"2023-10-09T05:01:03","slug":"what-is-item-support-service","status":"publish","type":"page","link":"https:\/\/loftocean.com\/doc\/loftloader\/need-our-support\/what-is-item-support-service\/","title":{"rendered":"What is Item Support Service"},"content":{"rendered":"<p>When you purchasing products from Envato Market, a supported item includes item support for 6 months from the purchase date. During those 6 months, we (as the author of the product) are available to provide the item support services.<\/p>\n<p>You may like to read more details about <a href=\"https:\/\/help.market.envato.com\/hc\/en-us\/articles\/208191263-What-is-Item-Support-\" rel=\"noopener\" target=\"_blank\">What is Item Support?<\/a>.<\/p>\n<p><strong>We can help with:<\/strong><\/p>\n<ul>\n<li>Answering questions about how to use the plugin<\/li>\n<li>Answering technical questions about the plugin (and included third party assets)<\/li>\n<li>Help with defects in the plugin or included third party assets<\/li>\n<li>plugin updates to ensure ongoing compatibility and to resolve security vulnerabilities<\/li>\n<\/ul>\n<p><strong>We cannot help with:<\/strong><\/p>\n<ul>\n<li>Item customization<\/li>\n<li>Installation of the item<\/li>\n<li>Issues about your web hosting, server environment, or software installed on your machine<\/li>\n<li>Questions related to third party assets<\/li>\n<li>Questions related to the basic use of WordPress<\/li>\n<\/ul>\n<div style=\"background-color: #fff; border:1px solid royalblue; padding: 25px;\">\nPlease check <a href=\"https:\/\/codecanyon.net\/page\/item_support_policy\" rel=\"noopener\" target=\"_blank\">CodeCanyon Item Support Policy<\/a> for more details.<\/p>\n<p>Please kindly note: The terms and conditions are set out by Envato exclusively, and every author must follow the rules. These rules are the same for every author and every buyer and we cannot change them selectively. Thank you for understanding.<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>When you purchasing products from Envato Market, a supported item includes item support for 6 months from the purchase date. During those 6 months, we (as the author of the product) are available to provide the item support services. You may like to read more details about What is Item Support?. We can help with: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":439,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-820","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/pages\/820","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/comments?post=820"}],"version-history":[{"count":4,"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/pages\/820\/revisions"}],"predecessor-version":[{"id":824,"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/pages\/820\/revisions\/824"}],"up":[{"embeddable":true,"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/pages\/439"}],"wp:attachment":[{"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/media?parent=820"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}