{"id":445,"date":"2019-10-10T03:44:58","date_gmt":"2019-10-10T03:44:58","guid":{"rendered":"https:\/\/loftocean.com\/doc\/loftloader\/?page_id=445"},"modified":"2023-09-10T09:45:53","modified_gmt":"2023-09-10T09:45:53","slug":"temp-admin-user","status":"publish","type":"page","link":"https:\/\/loftocean.com\/doc\/loftloader\/need-our-support\/temp-admin-user\/","title":{"rendered":"Temp Admin User"},"content":{"rendered":"\n

Sometimes, when you submit a support request to us, we may ask you to provide us with a temporary admin account of your website, so that we can log into your website to check your site environment and plugins settings. <\/p>\n\n\n\n

Providing admin access to developers is often used for debugging. Because each user may have a different site environment (using different themes and plugins, as well as different settings for the same plugin\/theme). We can’t create a site environment exactly the same as the user’s site every time, and the cause of a problem may be various. The best way to find the exact cause of the problem is to check the problem and debug it on the site where the problem occurred.<\/p>\n\n\n\n

However, we understand your concerns about providing login credentials because we value security and privacy as much as you do. <\/p>\n\n\n\n

Therefore, we provide different service methods so that your can choose a comfortable solution according to your own situation.<\/p>\n\n\n\n

1. Debugging on your staging site<\/strong><\/h4>\n\n\n\n

We understand that there may be some reasons (for example, security reasons) where it is not convenient for you to provide your live site login information. If this is the case, you can create a staging site<\/strong>. A staging site is an exact copy of your entire live website, so the problems that occur on the live site will also occur on the staging site. Then you can create a temporary admin account for the staging site, and allow us log into the staging site and debug. <\/p>\n\n\n\n

We also recommend using this method because it does not affect your live site during debugging and makes it easier for us to narrow down the cause of the problem (since we may need to deactivate some plugins, or change some plugin\/theme settings).<\/p>\n\n\n\n

You can use this free plugin to create a staging site: WP Staging \u2013 DB & File Duplicator & Migration<\/a>.<\/p>\n\n\n\n

If you have problems while creating a staging site, you may try contacting your hosting provider to see if they can provide help.<\/p>\n\n\n\n

2. Debugging on your live site<\/strong><\/h4>\n\n\n\n

For whatever reason, if you can’t successfully create a staging site in the end, and you don’t mind if we debug directly on your live site, please provide us with login credentials to your live site.<\/p>\n\n\n\n

\n\n\n\n

There are 2 ways to create a temp user:<\/p>\n\n\n\n

Recommended: Create a Temp User without Password<\/strong><\/h4>\n\n\n\n

You can use this plugin: Temporary Login Without Password<\/a>.<\/p>\n\n\n\n

Using “Temporary Login Without Password” plugin you can create a self expiring account for someone and give them a special link with which they can login to your WordPress without needing a username and password.<\/div>\n\n\n\n

When using this plugin, please remember to give admin access to the temporary account.<\/p>\n\n\n\n

\n\n\n\n

Create an Admin User with username and password<\/strong><\/h4>\n\n\n\n

If you can’t install the plugin we mentioned above, please create an Admin User with username and password by following the steps below:<\/p>\n\n\n\n

Step 1 – Log in to your WordPress website.<\/strong><\/p>\n\n\n\n

Step 2 – Add a new user.<\/strong><\/p>\n\n\n\n

On the left-hand side, you will see the menu of your WordPress dashboard. Please find “Users”<\/strong> > “Add New”<\/strong>, click on it.<\/p>\n\n\n\n

\"\"
Add a new user.<\/figcaption><\/figure>\n\n\n\n

Step 3 – Fill out the form and set the role to Administrator<\/strong>.<\/strong><\/p>\n\n\n\n

\"\"
Fill the form to create a new user.<\/figcaption><\/figure>\n\n\n\n
    \n
  • Username<\/strong> – loftloadersupport (or any username you like)<\/li>\n\n\n\n
  • Email<\/strong> – general@loftocean.com . Please enter this email address so that we can receive the email for resetting the password of this account.<\/li>\n\n\n\n
  • You don’t need to click the “Show Password” button when creating a new user.<\/li>\n\n\n\n
  • Send User Notification<\/strong> – Please check this option so that we can receive the notification.<\/li>\n\n\n\n
  • Role<\/strong> – Please select “Administrator”.<\/li>\n\n\n\n
  • Then please click “Add New User<\/strong>” button.<\/li>\n<\/ul>\n\n\n\n

    Then, please send us an email to let us know that you have created a new account for us and we will receive an email to reset the password.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Sometimes, when you submit a support request to us, we may ask you to provide us with a temporary admin account of your website, so that we can log into your website to check your site environment and plugins settings. Providing admin access to developers is often used for debugging. Because each user may have […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":439,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-445","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/pages\/445","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/comments?post=445"}],"version-history":[{"count":5,"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/pages\/445\/revisions"}],"predecessor-version":[{"id":806,"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/pages\/445\/revisions\/806"}],"up":[{"embeddable":true,"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/pages\/439"}],"wp:attachment":[{"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/media?parent=445"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}