{"id":443,"date":"2019-10-10T03:20:27","date_gmt":"2019-10-10T03:20:27","guid":{"rendered":"https:\/\/loftocean.com\/doc\/loftloader\/?page_id=443"},"modified":"2021-01-19T07:12:40","modified_gmt":"2021-01-19T07:12:40","slug":"submitting-request","status":"publish","type":"page","link":"https:\/\/loftocean.com\/doc\/loftloader\/need-our-support\/submitting-request\/","title":{"rendered":"Submitting Request"},"content":{"rendered":"<h5>How to submit a support request<\/h5>\n<p>When submit your support request, please include following information as many details as possible:<\/p>\n<ul>\n<li>Your website URL<\/li>\n<li>Which version of the plugin you are using<\/li>\n<li>Detailed description of the issue or the question<\/li>\n<li>Screenshots of the problem<\/li>\n<li>Any notices or error messages<\/li>\n<li>Any other information that you find useful<\/li>\n<li>Please provide all the information <strong>in English<\/strong><\/li>\n<\/ul>\n<p>Support requests are being processed on business days (Monday to Friday) from 10:00 to 18:00 (UTC+10) in the order they were received. Please allow 24 to 48 hours for a response (it is often much sooner than that).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to submit a support request When submit your support request, please include following information as many details as possible: Your website URL Which version of the plugin you are using Detailed description of the issue or the question Screenshots of the problem Any notices or error messages Any other information that you find useful [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":439,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-443","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/pages\/443","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/comments?post=443"}],"version-history":[{"count":3,"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/pages\/443\/revisions"}],"predecessor-version":[{"id":704,"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/pages\/443\/revisions\/704"}],"up":[{"embeddable":true,"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/pages\/439"}],"wp:attachment":[{"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/media?parent=443"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}