{"id":441,"date":"2019-10-10T03:18:48","date_gmt":"2019-10-10T03:18:48","guid":{"rendered":"https:\/\/loftocean.com\/doc\/loftloader\/?page_id=441"},"modified":"2021-01-19T07:12:29","modified_gmt":"2021-01-19T07:12:29","slug":"before-submitting-request","status":"publish","type":"page","link":"https:\/\/loftocean.com\/doc\/loftloader\/need-our-support\/before-submitting-request\/","title":{"rendered":"Before Submitting Request"},"content":{"rendered":"<h5>What you should do first before asking your question<\/h5>\n<p>To speed along the support request, please follow the guide below: <\/p>\n<ol>\n<li>Make sure your site is running the latest version of WordPress. <\/li>\n<li>Update to the latest versions of your themes and plugins.  <\/li>\n<li>Check our <a href=\"http:\/\/loftocean.com\/doc\/loftloader\/\" rel=\"nofollow\">Online Documentation<\/a> and <a href=\"https:\/\/codecanyon.net\/item\/loftloader-pro-preloader-plugin-for-wordpress\/17339671\/faqs\/30825\">FAQ list<\/a> first.  <\/li>\n<li>Test by <a href=\"https:\/\/codecanyon.net\/item\/loftloader-pro-preloader-plugin-for-wordpress\/17339671\/faqs\/30824\">following this guide<\/a> to check if it is a conflict with other plugins or themes.<\/li>\n<li>If you still cannot find a solution, please open a support ticket at <a href=\"https:\/\/www.loftocean.com\/help-center\/\">Loft.Ocean Help Center<\/a>.<\/li>\n<li>When submit your support request, please <a href=\"https:\/\/codecanyon.net\/item\/loftloader-pro-preloader-plugin-for-wordpress\/17339671\/faqs\/30823\">follow this guide<\/a> to provide related information. <\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>What you should do first before asking your question To speed along the support request, please follow the guide below: Make sure your site is running the latest version of WordPress. Update to the latest versions of your themes and plugins. Check our Online Documentation and FAQ list first. Test by following this guide to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":439,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-441","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/pages\/441","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/comments?post=441"}],"version-history":[{"count":3,"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/pages\/441\/revisions"}],"predecessor-version":[{"id":703,"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/pages\/441\/revisions\/703"}],"up":[{"embeddable":true,"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/pages\/439"}],"wp:attachment":[{"href":"https:\/\/loftocean.com\/doc\/loftloader\/wp-json\/wp\/v2\/media?parent=441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}