{"id":37,"date":"2016-01-29T06:13:39","date_gmt":"2016-01-29T06:13:39","guid":{"rendered":"http:\/\/loftocean.com\/curious-doc\/?page_id=37"},"modified":"2016-06-27T05:22:06","modified_gmt":"2016-06-27T05:22:06","slug":"how-we-support","status":"publish","type":"page","link":"https:\/\/loftocean.com\/doc\/loftbuilder\/introduction\/how-we-support\/","title":{"rendered":"How We Support"},"content":{"rendered":"<p>If you need help, please send email via <a href=\"mailto:general@loftocean.com\">general@loftocean.com<\/a>. <\/p>\n<p>To speed along the support request, please follow the guide below:<\/p>\n<ul>\n<li>Make sure your site is running the latest version of WordPress.<\/li>\n<li>Update to the latest versions of your themes and plugins.<\/li>\n<li>Make sure you have installed the latest version of LoftBuilder.<\/li>\n<li>Check our <a href=\"http:\/\/loftocean.com\/doc\/loftbuilder\/\">Documentation<\/a> first.<\/li>\n<li>Switch to another theme and then check if it fix the issue.<\/li>\n<li>Disable any other plugins and then check if it fix the issue.<\/li>\n<li>If you still cannot find a solution, please email us, we are happy to help.<\/li>\n<\/ul>\n<p>Support requests are being processed on business days from 8:00 to 17:00 (GMT+8) in the order they were received. Please allow 24 to 28 hours for a response (it is often much sooner than that).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you need help, please send email via general@loftocean.com. To speed along the support request, please follow the guide below: Make sure your site is running the latest version of WordPress. Update to the latest versions of your themes and plugins. Make sure you have installed the latest version of LoftBuilder. Check our Documentation first. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":534,"menu_order":40,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-37","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/loftocean.com\/doc\/loftbuilder\/wp-json\/wp\/v2\/pages\/37","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loftocean.com\/doc\/loftbuilder\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/loftocean.com\/doc\/loftbuilder\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/loftocean.com\/doc\/loftbuilder\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/loftocean.com\/doc\/loftbuilder\/wp-json\/wp\/v2\/comments?post=37"}],"version-history":[{"count":5,"href":"https:\/\/loftocean.com\/doc\/loftbuilder\/wp-json\/wp\/v2\/pages\/37\/revisions"}],"predecessor-version":[{"id":1008,"href":"https:\/\/loftocean.com\/doc\/loftbuilder\/wp-json\/wp\/v2\/pages\/37\/revisions\/1008"}],"up":[{"embeddable":true,"href":"https:\/\/loftocean.com\/doc\/loftbuilder\/wp-json\/wp\/v2\/pages\/534"}],"wp:attachment":[{"href":"https:\/\/loftocean.com\/doc\/loftbuilder\/wp-json\/wp\/v2\/media?parent=37"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}