{"id":806,"date":"2022-12-04T08:16:41","date_gmt":"2022-12-04T08:16:41","guid":{"rendered":"https:\/\/loftocean.com\/doc\/patiotime\/?post_type=ptkb&#038;p=806"},"modified":"2023-09-08T09:33:27","modified_gmt":"2023-09-08T09:33:27","slug":"submitting-a-support-request","status":"publish","type":"ptkb","link":"https:\/\/loftocean.com\/doc\/cozystay\/ptkb\/submitting-a-support-request\/","title":{"rendered":"Submitting a support request"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"806\" class=\"elementor elementor-806\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e89de05 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e89de05\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0953aab\" data-id=\"0953aab\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b12595b elementor-widget elementor-widget-text-editor\" data-id=\"b12595b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When submitting your support request, please include the following information in as much detail as possible so that we can get more clues about your questions\/problems:<\/p>\n<ul>\n<li>Your website URL<\/li>\n<li>Which version of the theme you are using<\/li>\n<li>Detailed description of the issue or the question<\/li>\n<li>Screenshots of the problem<\/li>\n<li>Any notices or error messages<\/li>\n<li>Any other information that you find useful<\/li>\n<li>Since we have multiple products, please indicate which product your question corresponds to<\/li>\n<\/ul>\n<p><strong>And please write in English.<\/strong>&nbsp;Thanks!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"menu_order":0,"template":"","ptkb_category":[12],"class_list":["post-806","ptkb","type-ptkb","status-publish","hentry","ptkb_category-support"],"_links":{"self":[{"href":"https:\/\/loftocean.com\/doc\/cozystay\/wp-json\/wp\/v2\/ptkb\/806","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loftocean.com\/doc\/cozystay\/wp-json\/wp\/v2\/ptkb"}],"about":[{"href":"https:\/\/loftocean.com\/doc\/cozystay\/wp-json\/wp\/v2\/types\/ptkb"}],"version-history":[{"count":2,"href":"https:\/\/loftocean.com\/doc\/cozystay\/wp-json\/wp\/v2\/ptkb\/806\/revisions"}],"predecessor-version":[{"id":1304,"href":"https:\/\/loftocean.com\/doc\/cozystay\/wp-json\/wp\/v2\/ptkb\/806\/revisions\/1304"}],"wp:attachment":[{"href":"https:\/\/loftocean.com\/doc\/cozystay\/wp-json\/wp\/v2\/media?parent=806"}],"wp:term":[{"taxonomy":"ptkb_category","embeddable":true,"href":"https:\/\/loftocean.com\/doc\/cozystay\/wp-json\/wp\/v2\/ptkb_category?post=806"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}