{"id":803,"date":"2022-12-04T08:15:51","date_gmt":"2022-12-04T08:15:51","guid":{"rendered":"https:\/\/loftocean.com\/doc\/patiotime\/?post_type=ptkb&#038;p=803"},"modified":"2023-09-08T09:32:52","modified_gmt":"2023-09-08T09:32:52","slug":"before-asking-questions","status":"publish","type":"ptkb","link":"https:\/\/loftocean.com\/doc\/cozystay\/ptkb\/before-asking-questions\/","title":{"rendered":"Before Asking Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"803\" class=\"elementor elementor-803\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e728982 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e728982\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8766c81\" data-id=\"8766c81\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc82335 elementor-widget elementor-widget-text-editor\" data-id=\"bc82335\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To speed along the support request, please check by following the guide below:<\/p>\n<ol>\n<li>Make sure your site is running the latest version of WordPress.<\/li>\n<li>Make sure that the CozyStay theme and the required plugin&nbsp;<strong>&#8220;CozyStay Core&#8221;<\/strong>&nbsp;have been updated to the latest version. Some known issues may have been fixed in an update.<\/li>\n<li>Update to the latest version of other plugins on your website.<\/li>\n<li>Check our&nbsp;<a href=\"https:\/\/loftocean.com\/doc\/cozystay\" rel=\"nofollow\">Online Documentation<\/a>&nbsp;first.<\/li>\n<li>Disable any other plugins and then check if it fix the issue.<\/li>\n<li>If you still cannot find a solution, please open a support ticket at&nbsp;<a href=\"https:\/\/www.loftocean.com\/help-center\/\">Loft.Ocean Help Center<\/a>.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"menu_order":0,"template":"","ptkb_category":[12],"class_list":["post-803","ptkb","type-ptkb","status-publish","hentry","ptkb_category-support"],"_links":{"self":[{"href":"https:\/\/loftocean.com\/doc\/cozystay\/wp-json\/wp\/v2\/ptkb\/803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loftocean.com\/doc\/cozystay\/wp-json\/wp\/v2\/ptkb"}],"about":[{"href":"https:\/\/loftocean.com\/doc\/cozystay\/wp-json\/wp\/v2\/types\/ptkb"}],"version-history":[{"count":4,"href":"https:\/\/loftocean.com\/doc\/cozystay\/wp-json\/wp\/v2\/ptkb\/803\/revisions"}],"predecessor-version":[{"id":1302,"href":"https:\/\/loftocean.com\/doc\/cozystay\/wp-json\/wp\/v2\/ptkb\/803\/revisions\/1302"}],"wp:attachment":[{"href":"https:\/\/loftocean.com\/doc\/cozystay\/wp-json\/wp\/v2\/media?parent=803"}],"wp:term":[{"taxonomy":"ptkb_category","embeddable":true,"href":"https:\/\/loftocean.com\/doc\/cozystay\/wp-json\/wp\/v2\/ptkb_category?post=803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}