How to register your account on the support system

Recommend: Login with your Envato account

Please use the green button “Envato Login” to log into our support system. It will ask you to authorize Loft.Ocean support system to connect with your Envato account. Please use the Envato account you used to purchase the product.

Alternatively, you can register an account by using your email address and password.

Register with your email address

Step 1:

Visit our support system: . Click the “Create an account” button.

Step 2:

Enter your information to register: name, email, password.

Step 3:

After registration, you will be directed to the “Create a new ticket” page. This means that you have successfully registered.

Before you can submit a ticket, you need to add your Purchase Code. Please see the details in Step 5.

Step 4:

At the same time, you will receive a successful registration notification email in the mailbox you used when registering: “Thank you for registering with our support.” Please check your email inbox. If you cannot find it, please check your spam/junk/bulk folder.

Step 5:

Now, on the “Create a new ticket” page, please click “Next” to navigate to the “Envato Purchase” tab.

Please enter the Purchase Code of the product. You can read this article to know how to find the purchase code.

Step 6:

After you added a valid Purchase Code, the product will display. Now you can select this product and then click “Next” to open a new support ticket about this product.

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